Service Delivery Lead (South Australia)

About United Lifts

United Lifts delivers specialist lift solutions focused on safety, reliability, and efficiency. We support clients across Australia with lift servicing, repairs, installations, and modernisations, underpinned by strong compliance standards and purpose-built maintenance systems.

We are trusted by strata managers, facility managers, builders, and property owners across residential and commercial sectors nationwide, with a strong presence in NSW, VIC, QLD, and SA.

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The Opportunity

We are seeking an experienced Service Delivery Lead (SA) to strengthen and grow our service capability in South Australia.

This is a hands-on leadership role where you will take ownership of service performance, support technical development across the team, and drive continuous improvement to reduce repeat callouts and enhance customer outcomes.

You will play a key role in ensuring consistent, high-quality service delivery as we continue to scale.

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Key Responsibilities

• Lead and improve service delivery standards across the South Australia team

• Monitor performance and drive efficiency, quality, and productivity improvements

• Train, mentor, and upskill technicians across a range of lift systems

• Provide hands-on technical support and guidance in the field

• Attend critical and repeat callouts to diagnose root causes

• Analyse service trends and implement preventative maintenance strategies

• Coach technicians in advanced fault-finding and best practices

• Support operational coverage by assisting with maintenance work when required

• Ensure all work is completed safely and in line with compliance requirements

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What We Offer

• Competitive EBA-based remuneration

• Car allowance or a fully maintained modern vehicle

• Regular overtime through after hours callout/standby 

• Ongoing training and technical support across major lift brands

• Genuine career development and growth opportunities

About You

We’re looking for a safety-focused, hands-on leader with strong technical expertise and a passion for developing others.

You will bring:

• Australian Electrical Licence (essential)

• Lift apprenticeship or industry-recognised training (desirable)

• Minimum 5 years’ experience in the lift industry

• Valid driver’s licence

• Strong electrical and mechanical knowledge of large equipment

• Excellent fault-finding and problem-solving abilities

• Experience coaching, training, and developing technical staff

• Intermediate computer skills (Word, Excel, email, service systems)

• Strong communication skills (verbal and written)

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You are:

• Safety-focused and professional

• Detail-oriented and results-driven

• Proactive, adaptable, and curious

• Comfortable working independently and as part of a team