At Patriot Campers, we don't just build camper trailers, we build adventures.

We're looking for a Customer Experience Officer who will take ownership of the customer journey from the moment a deposit is received through to handover day. This is a role for someone who genuinely cares about people, communicates exceptionally well, and takes pride in delivering an experience that exceeds expectations.

This is not a typical administration role.

You'll be the person our customers know, trust and rely on throughout their build journey. You'll celebrate the exciting moments, manage expectations when challenges arise, and ensure customers feel informed and supported every step of the way.

Because we're a manufacturer, things don't always go exactly to plan. Production schedules can change, suppliers can cause delays, and unexpected challenges can arise. Your role is to absorb the complexity, communicate clearly, and ensure our customers experience professionalism, confidence and transparency at all times.

If you're the type of person who thrives in a fast-paced environment, enjoys solving problems, and can confidently navigate difficult conversations when required, we'd love to hear from you.

What You'll Be Doing

As the primary point of contact for customers during the production and delivery phase, you'll:

Welcome new customers and guide them through the next steps following their purchase
Build strong relationships and maintain regular communication throughout the production journey
Provide proactive updates and manage customer expectations
Work closely with our Production team to understand build schedules and communicate progress accurately
Assist customers with vehicle suitability, towing requirements and handover preparation
Manage option selections and ensure key deadlines are met
Coordinate final payments and delivery arrangements
Conduct Customer Acceptance Testing and pre-delivery inspections on completed units
Verify that all selected options have been installed correctly and that units meet Patriot Campers' presentation standards
Identify and troubleshoot issues prior to customer handover, coordinating with internal teams to ensure timely resolution
Prepare trailers for customer collection, including cleaning, presentation and setup
Deliver professional handovers, including product demonstrations, set up and pack down camper trailers and associated equipment, hitch customer trailers to vehicles and ensure safe and correct setup before departure
Ensure customers understand servicing requirements and available after-sales support
Maintain accurate customer records and internal documentation
Support showroom operations and attend trade show events when required

About You

We're less concerned about where you've worked and more interested in how you work.

You'll likely bring:

Outstanding written and verbal communication skills
A genuine passion for customer service and customer experience
Confidence managing difficult conversations and challenging situations
Strong organisational and time management skills
The ability to juggle multiple customers and priorities simultaneously
Excellent attention to detail and a commitment to getting things right
Strong problem-solving skills and the ability to think on your feet when unexpected issues arise
A practical, hands-on approach and confidence troubleshooting minor issues independently
A calm and professional approach under pressure and the ability to build rapport with a wide range of people
A proactive mindset and willingness to take ownership
Reasonable physical fitness and mobility, as the role involves moving trailers, setting up and packing down tents, opening and closing camper trailers, conducting inspections and spending time on your feet

You'll Thrive in This Role If:

You naturally look for solutions rather than obstacles
You take ownership of challenges and follow through until they are resolved
You remain calm and constructive when plans change or unexpected issues arise
You are resourceful, adaptable and capable of making sound decisions in a fast-paced environment
You enjoy being relied upon and take pride in getting things across the finish line
You understand that exceptional customer experiences are often created behind the scenes through preparation, communication and problem-solving

This role will suit someone who is proactive, resilient and action-oriented. If you enjoy rolling up your sleeves, finding solutions and making things happen, you'll fit right in with the Patriot Campers team.

Experience in customer service, account management, client services, automotive, manufacturing, trades, or premium retail environments would be highly regarded.

A towing background, experience with caravans/campers, mechanical aptitude, or hands-on technical experience would be advantageous but is not essential.

Apply now and tell us why you're the right person to represent the Patriot Campers brand.

NO AGENCIES PLEASE