Full-Time Service Bookings Coordinator

We have an exciting opportunity for a Full-Time Service Bookings Coordinator to join our busy and supportive team based in Robina, the central booking hub for both our Robina and Nerang Service Departments.

This is more than a phone-based role. You are the first impression of our Service experience, guiding customers through the booking process with professionalism and accuracy while ensuring our Service teams are set up for a smooth, productive day.

This fast-paced position suits someone who thrives on organisation, has strong communication skills, and can confidently manage multiple systems without compromising attention to detail.

While automotive experience is highly regarded, we equally value a positive, proactive attitude and a genuine commitment to helping people.

Join an award-winning Toyota dealership that has proudly supported the Gold Coast and Scenic Rim communities for over 40 years. As a growing business, we invest in our people, recognise performance, and promote from within.

About the role

Reporting to our Loyalty & Communications Manager, you will play a crucial role in ensuring a smooth and friendly experience for our customers. Your day-to-day includes but isn’t limited to:

• Managing a high volume of inbound and outbound calls as a warm and professional first point of contact

• Coordinating phone and online service bookings across internal systems

• Ensuring accuracy of booking details and maintaining data integrity within our DMS

• Supporting service retention activities and follow-up communication across our shared inbox

• Providing administrative support to our Service Department

• Working with KPIs, customer service metrics and other performance outcomes

• Contributing to the positive team culture and values

What we’re looking for

• Experience in a call centre, bookings and reception or dealership environment (advantageous but not essential)

• Clear, professional communication skills with a friendly and confident phone manner

• Strong information retention and attention to detail

• Ability to manage competing priorities in a high-volume environment

• A calm and solutions-focused approach when handling customer enquiries

• Team-oriented mindset with the ability to work independently

• Adaptability when communicating with a wide range of personalities

• Full-time availability (38 hours, Monday–Friday) with shift flexibility between 7am–5pm

What we offer

• A supportive working environment and great team culture

• Great work life balance, No weekends or Public Holidays

• Remuneration aligned under the Clerk Private Sector Award, discussed further at the Interview stage

• Social Club with Annual team events

• Ongoing coaching, development and Toyota-led Training

• Access to exclusive Toyota myBenefits program which includes discounts on new vehicles, myHealth Insurance and Toyota Insurance discounts, along with AFL special offers and discounts.

• Genuine long-term career progression opportunities across our Gold Coast and Scenic Rim locations

If you enjoy helping people, thrive in a fast-paced environment, and want to build a long-term career with a respected automotive brand, we would love to hear from you.

Please submit your resume along with a brief cover letter outlining why you would be a great addition to our team.

All applications will be treated in strict confidence. Only shortlisted candidates will be contacted.

We are an equal-opportunity employer, and we encourage and celebrate diversity in our workplace.