Warehouse AssistantParts Interpreter

About hsy

Since 1963, we've grown from a humble snowmobile engine parts importer to Australia's leading distributor of premium European automotive parts. We're talking Porsche, BMW, Mercedes-Benz, Audi, Volvo and more.

At hsy, we take pride in fostering a strong and inclusive workplace culture. We offer a supportive team environment where every individual is valued and recognised. Our people are at the core of what we do, and we're committed to investing in their growth, wellbeing, and long-term success.

About the Role

We are looking for an experienced and customer-focused Parts Interpreter to join our team at our Wetherill Park branch.

This role is primarily focused on helping customers identify and source the correct parts for their vehicles, delivering exceptional service and building strong customer relationships. While there will be some warehouse involvement from time to time, the majority of your day will be spent interpreting parts, processing orders, and supporting our customers.

This is a fantastic opportunity for someone with automotive parts experience who enjoys solving problems, working with customers, and being part of a collaborative team environment.

Key Responsibilities

• Assisting customers via phone, email, and at the front counter with parts enquiries

• Interpreting customer requirements and identifying the correct automotive parts

• Providing accurate product information, pricing, and availability

• Preparing and processing quotes, sales orders, and invoices

• Building and maintaining strong customer relationships through exceptional service

• Developing and maintaining product knowledge across our premium European automotive brands

• Liaising with suppliers and internal teams to ensure timely fulfilment of orders

• Supporting branch sales growth through proactive customer engagement

• Assisting with stock management and inventory enquiries

• Supporting warehouse operations when required, including picking and packing customer orders

• Contributing to a safe, clean, and organised workplace

Why Join hsy? 

At hsy, we know our people are the most important part. We're proud to offer:

• A collaborative and supportive team environment

• Career growth opportunities within a national, high-performing business

• Two paid wellbeing days per year

• Free lunch provided daily

• hsy-shouted team lunch every Friday

• Regular team events and recognition programs

• Ongoing training and professional development opportunities

• A stable business with over 60 years of industry success

About You

To be successful in this role, you'll have a passion for customer service and a strong understanding of automotive parts.

You'll bring:

• Previous experience in a Parts Interpreter role or automotive industry environment

• Strong customer service and communication skills

• Excellent attention to detail and accuracy

• Good computer literacy and ability to learn new systems

• Strong organisational and time management skills

• A proactive, positive, and team-focused attitude

Highly regarded:

• Experience interpreting parts for European vehicle brands

• Experience using automotive parts cataloguing systems

• Previous automotive sales experience

• Forklift licence

• Warehouse experience

Why You’ll Love Working with Us

At hsy, we take our culture seriously. Here's what you can expect:

• Two paid wellbeing days every year

• Free lunch every day and team lunch every Friday

• Regular team events and social catchups

• Ongoing training and development opportunities

• Career progression within a growing national business

• A supportive team environment where you're seen, heard, and appreciated

Keen to Join the Team?

Click 'Apply Now' to send us your resume and a short cover letter outlining your experience and what interests you about joining hsy.

We assess applications as they come in, so don't delay.

hsy values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. As part of hsy's recruitment values, we welcome a diverse range of candidates for all roles.

Applicants must have full working rights in Australia. All applications will be treated in strict confidence.