Service Manager - WA

THE COMPANY:

MAK Industrial Water Solutions is a national water and wastewater treatment specialist. MAK Water designs and manufactures a wide range of water treatment plants and supports its customers with a network of service teams across Australia.

We are an Original Equipment Manufacturer (OEM) of water treatment plants, with a wide range of technologies, and a strong future order book for plants to be installed in Australia and overseas.

ABOUT THE ROLE

Reporting to the National Services Manager, you will be responsible for the safe and efficient delivery of routine and corrective maintenance services while leading a team of Service Technicians and support personnel.

You will oversee service operations, customer relationships, team development, business performance and continuous improvement initiatives, ensuring the highest standards of safety, quality and customer satisfaction.

Key Responsibilities

• Lead and mentor the WA Service team to deliver exceptional customer outcomes

• Drive a strong safety culture and ensure compliance with HSEQ requirements

• Manage service delivery, maintenance schedules and operational performance

• Build and maintain strong relationships with customers, suppliers and stakeholders

• Identify opportunities for business growth through existing and new customer relationships

• Oversee spare parts, stock management and service-related procurement activities

• Review team performance, conduct development discussions and support training initiatives

• Prepare business reports and contribute to strategic planning activities

• Ensure service assets, equipment and tools are maintained and fit for purpose

• Meet agreed operational, financial and safety KPIs

QUALIFICATIONS, SKILLS AND REQUIREMENTS

To be successful in this role, you will bring:

• Relevant technical qualifications

• Minimum 5 years' experience in a field service, maintenance or service management environment

• Proven leadership experience managing service teams

• Strong customer relationship and stakeholder management skills

• Experience managing budgets, reporting and business performance metrics

• Excellent planning, organisation and time management skills

• Strong communication and negotiation abilities

• A proactive, solutions-focused approach with a commitment to continuous improvement

• Demonstrated commitment to workplace health and safety

DESIRABLE ATTRIBUTES:

• Tertiary Qualification in Management

• Experience within water treatment, industrial services, mining, utilities or related industries

• Cert III or IV in Water industry operations – Highly Desirable

THE BENEFITS

The successful candidate will join a supportive and collaborative team within a growing national business.

Other benefits include:

• Competitive remuneration package including a 6-monthly Company Bonus Plan and fortnightly pay cycle

• Opportunity to participate in the Company’s $4,000 Employee Referral Scheme

• Mental Health & Wellbeing Program, including advocates, monthly birthday celebrations and weekly fruit basket available to employees

• Free onsite parking

• Ongoing career development through MAK Water’s Smart Water Academy and external training opportunities

• Salary sacrifice options

At MAK Water, we believe innovation and great results are driven by people with diverse backgrounds, skills and perspectives, reflecting the world in which we do business. We are committed to providing equal employment opportunities and embracing diversity across our workforce.

If you can see yourself becoming part of The Smart Water People, please submit your current resume via SEEK.