Service Administrator

We are seeking a highly organised and proactive Service Administrator to support our Service and Operations team. This role is critical in ensuring smooth day-to-day service operations, accurate job administration, and excellent customer communication.

You will be the key link between customers, technicians, and management—ensuring jobs are scheduled, documented, and closed efficiently.

About Us

CPG is a trusted distributor and service provider for world-class brands including Volvo Penta, MTU, Rehlko, and Separ. As the Volvo Penta Distributing Dealer for Western Australia, we support a wide range of industrial, marine, and power generation applications.

Our purpose-built facility in Bibra Lake offers modern amenities and on-site parking. We pride ourselves on a collaborative workplace culture and a commitment to quality and innovation.

Key Responsibilities

• Create, manage, and close service jobs in the ERP/service system

• Schedule technicians and coordinate service activities

• Prepare job documentation, service reports, and invoices

• Liaise with customers regarding bookings, updates, and completion of works

• Process purchase orders, parts requests, and supplier documentation

• Maintain accurate service records, warranties, and compliance documents

• Support service managers with reporting and administration tasks

About You

• Proven experience in a service administration, operations admin, or coordination role

• Strong organisational skills and attention to detail

• Confident communicator with a professional phone manner

• Ability to manage multiple priorities in a fast-paced environment

• Competent with Microsoft 365 (Outlook, Excel, Word)

• Experience with ERP/service systems (desirable but not essential)

• Background in mechanical, electrical, marine, automotive, or industrial services is an advantage

What We Offer

• Stable, full-time role in an established and growing business

• Supportive team environment with clear processes

• Competitive salary based on experience

• Opportunity to grow with the business and broaden your skills

How to Apply

Click Apply and submit your resume with a short cover letter outlining your experience and suitability for the role.

 Additional Requirements

• Full working rights in Australia

• Ability to pass a pre-employment medical and drug & alcohol screening

Confidentiality is assured for all applicants.
Please note: Only shortlisted candidates will be contacted.