After Hour Disability Service Manager

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.
  
Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role: 

As After-hour Service Manager, you will play a crucial role in overseeing the delivery of services to people we support across all houses within Macquarie cluster to enable them to live well at home, participate in their community, and achieve their goals. You will lead your team to deliver high standards of practice while embedding and living your passion for social inclusion for people living with disability.  

Candidates should be able to start as per below shift requirements:

1 X Permanent Full Time Position from Monday – Friday with 10pm start
2 X Permanent Part time positions from Saturday – Sunday with 4pm and 11pm start
  
Role Responsibilities:  

• Oversee after hour operations that operates between 10.00pm and 6.00am, service delivery and the implementation of individual clients’ NDIS plan.
• Proactively identify and manage after hours risk, including outbound engagement with services to provide supervision, confirm adherence to care plans, and support staff before issues escalate.
• Act as the senior decision-maker for clinical, safety, and service delivery matters.
• Provide remote supervision and guidance to both nursing and non-nursing staff, ensuring alignment with clinical standards, organisational frameworks and regulatory expectations.
• Coordinate and report critical incidents occurring outside of business hours, ensuring timely documentation, notification and escalation.
• Ensure clear, timely, and structured handover of overnight issues, risks, and actions to relevant Service Managers and operations leaders to support continuity of care and service delivery.
• Act as the first point of escalation for frontline staff during after-hours periods.
• Attend to workforce matters occurring overnight, escalating issues in line with Achieve Australia policy and delegation frameworks

  
To be successful in this role, you will need: 

• Tertiary qualifications or equivalent including holding a current Registered Nurse (RN) registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Extensive experience working in disability, community or complex support environments with a strong understanding of NDIS, active support and human rights-based practice.
• Experience managing diverse disability support or equivalent services including multi-site accommodation service, day programs, and community participation.
• Demonstrated experience coordinating staffing resources, including managing unplanned leave or workforce shortages in complex services.
• Demonstrated capability in leading operational responses in high-risk or time-critical situations, including incident management, escalation, conflict resolution and negotiation.
• You have a deep understanding of complex disability, behaviour support and management.
• Advanced decision-making skills with a proven ability to work autonomously, make sound decisions, and manage competing priorities in a high-risk, after-hours environment.
• You are highly organised with the ability to prioritise and manage multiple tasks effectively.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.

• Car leasing is another salary packaging option.

• Free personal and financial counselling for you and your family.

• Range of paid leave and flexible work arrangements.

• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.

• Regular training and support to succeed in your role, including paid induction for frontline staff.

• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.
We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

How to apply: To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information:
If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at car••••@achieveaustralia.org.au or call 04•••••499.
  
To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au