Community Service Manager - Support at Home, DVA , STRC and CHSP

About Auscare Group:

Auscare Group is a leading provider of aged care, disability, and community Provider in Australia. We are dedicated to delivering high-quality care and support services to individuals in need. Auscare is committed to making a positive impact on the lives of our clients, ensuring they live with dignity, respect, and joy.

Position Overview:

We are currently seeking a passionate and dedicated Program Manager with hands-on operational coordination, the Manager will complement the team by ensuring the program delivery aligns with aged care standards (CHSP, SAH, DVA, IHP), supports community well-being, and reflects Auscare values. This position offers a rewarding opportunity to make a meaningful difference in the lives of those we serve.

Key Responsibilities:

• Supervise and support the coordinators, ensuring consistent delivery and continuous improvement of participant assessment processes and personalised care planning, alongside broader operational responsibilities

• Supervise and support Coordinators, Engagement & Events Lead

• Drive and oversee organisational strategy and long-term planning in consultation with the management team

• Ensure governance, risk management, and compliance across all Auscare programs, aligning with relevant legislation and funding bodies

• Maintain strong knowledge of CHSP, aged care reforms, and Quality Standards

• Plan, coordinate, and facilitate regular team meetings to support the person-centred goals and outcomes, reflective practice, and risk management

• Coordinate DEX reporting and contribute to CHSP audits, reviews, and reports

• Coordinate all internal and external audits , reviews and corrective actions

• Liaise with funding bodies, community partners, stakeholders, and collaborators

• Represent Auscare at external forums, local networks, and government consultations

• Lead financial planning and accountability, including budget development, forecasting, and resource oversight in collaboration with the accounting team

• Support marketing, communication, and social media strategy in collaboration with Auscare Marketing team

Qualifications:

• Tertiary qualifications in Management, Allied Health, Registered Nurse or a related discipline; or extensive experience in management in Support at Home or Community Care or Aged Care

• Experience in multidisciplinary approach to assessment and care planning in home care setting

• Strong communication and interpersonal skills.

• Empathy, patience, and a genuine passion for improving the lives of others.

• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.

• Ongoing training and professional development opportunities.

• A supportive and inclusive work environment.

• The opportunity to make a meaningful impact on the lives of vulnerable individuals.

• Career growth and advancement.

How to Apply:

If you are a compassionate and enthusiastic individual who is committed to enhancing the well-being of aged care clients, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role to veronicah@auscaregroup.com.au