Service Advisor

Service Advisor – Daimler Trucks Sunshine Coast

Mercedes-Benz Vans | Mercedes-Benz Trucks | Fuso | Freightliner

Location: Sunshine Coast, Queensland
Business: Daimler Trucks Sunshine Coast
Employment Type: Full-time

Daimler Trucks Sunshine Coast is seeking a motivated and customer-focused Service Advisor to join our growing team, supporting some of the most respected commercial vehicle brands in the world: Mercedes-Benz Vans, Mercedes-Benz Trucks, Fuso and Freightliner.

This is an exciting opportunity for an experienced Service Advisor, automotive professional, or commercial vehicle specialist who wants to build a long-term career with a premium truck and van dealership in one of Australia's most desirable lifestyle regions.

About the Role

As a Service Advisor, you will be the key link between our customers and workshop team. You will help manage customer bookings, provide accurate service advice, communicate repair progress, and ensure every customer receives a professional, efficient and positive experience.

You will be working with a strong dealership team, premium commercial vehicle brands, and a customer base that relies on us to keep their businesses moving.

Key Responsibilities

• Greet and assist service customers in a professional and friendly manner

• Book vehicles for servicing, repairs and diagnostics

• Prepare repair orders and liaise with technicians and workshop control

• Communicate clearly with customers regarding vehicle progress, costs and completion times

• Provide advice across Mercedes-Benz Vans, Mercedes-Benz Trucks, Fuso and Freightliner products

• Identify customer needs and recommend appropriate service solutions

• Ensure a high level of customer satisfaction and repeat business

• Support warranty, maintenance and service administration processes

About You

The ideal candidate will have:

• Previous experience as a Service Advisor, preferably in automotive, truck, van, commercial vehicle or dealership environments

• Strong customer service and communication skills

• Good technical understanding or a willingness to learn commercial vehicles

• Excellent organisation and time management skills

• A professional attitude and strong attention to detail

• Ability to work in a busy team environment

• A passion for delivering great outcomes for customers

• Australian work rights are essential for this position

Experience with Mercedes-Benz, Fuso, Freightliner or other truck and commercial vehicle brands will be highly regarded, but the right attitude and work ethic are just as important.

Why Join Daimler Trucks Sunshine Coast?

This is more than just a job — it is a chance to join a dealership positioned in a region with huge future potential.

With the 2032 Brisbane Olympic and Paralympic Games on the horizon, South East Queensland is entering a major period of infrastructure investment, population growth and business expansion. The Sunshine Coast is set to benefit from this regional growth, creating strong opportunities across transport, logistics, construction, tourism and commercial vehicle servicing.

For candidates currently living in New South Wales or Victoria, this is the perfect time to consider a move north. Enjoy the career opportunities of a growing region while living on the beautiful Sunshine Coast, with its beaches, relaxed lifestyle, strong local communities and easy access to Brisbane.

What We Offer

• Career opportunity with leading global commercial vehicle brands

• Supportive team environment

• Long-term growth potential in a booming region

• Ongoing training and development

• Lifestyle benefits of living and working on the Sunshine Coast

• Opportunity to be part of the region's growth leading into the 2032 Olympics

Make the Move

Whether you are already based in Queensland or considering relocating from New South Wales or Victoria, this is a great opportunity to advance your career and enjoy everything the Sunshine Coast has to offer.

If you are customer-focused, organised and ready to represent premium commercial vehicle brands, we would like to hear from you.

Apply now and join Daimler Trucks Sunshine Coast as we grow with the region.