Administration Assistant (RTO environment) - 6 Month Contract

About the Organisation

Based in the southern suburbs of Brisbane, this Registered Training Organisation (RTO) is the largest independent provider of automotive apprenticeships and training in Queensland.

With a multi-million state-of-the art facility, the Institute offers an unparalleled training environment for the next generation of automotive professionals. It is also part of Queensland’s peak body that represents the interests of employers within the automotive industry.

About the role

Reporting to the Training Centre & Commercial Manager, you will play a pivotal role in ensuring smooth administrative operations of the Training Department. Your primary role will be to deliver operational and administrative support to the training team, ensuring all administrative tasks, statutory requirements and record-keeping duties are carried out in accordance with relevant legislation and company policies. This is a full time position for a 6 month contract to start immediately, or at the earliest available date of the successful candidate.

The experienced Administration Assistant (RTO Services) will be responsible for the following duties:

• Assisting with student enrolments, continuing RTO registration requirements, and completing activities within the student management and learning management systems

• Delivering exceptional customer service to all stakeholders including students, employers, industry bodies and government departments

• Maintaining accurate student records and contributing to quality assurance and continuous improvement processes.

• Generating reports and ensuring timely follow-up on incomplete student information

• Liaising with students and employers to obtain feedback on their training requirements/journey.

• Providing reception relief

Skills and experience required

• Demonstrated experience in administrative support roles that are heavily process orientated

• Exceptional attention to detail - you take pride in the accuracy of your work

• Computer software proficiency – Microsoft Office skills and the ability to pick up new software and work across multiple tech platforms

• Good written and verbal communication skills

• Well-developed time management and organisational skills - you enjoy deadline and process driven work

• Friendly nature with a team player attitude

 

Benefits and perks

This is an excellent opportunity for someone who thrives on having clear, achievable goals each day. The role is well-structured and process-oriented, supported by established procedures. The workplace culture is well known for its friendly and supportive environment where training and development is promoted, and excellence in service is a core value.

Additional benefits include:

·       Full time, 6 month contract with possibility of extension

·       Free undercover car parking, onsite staff gym, modern office facilities

·       Short walk to nearby cafe

·       Genuine work life balance offering a monthly rostered day off (RDO) or a 9-day fortnight schedule

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