Customer Support Officer - Collision Repair

Who are we

At Fortress Collision Repair Services, we know that great customer experiences start with great people.

We’re a growing business,

As we continue to expand, our focus remains the same — creating a workplace where people feel valued, supported and part of a team.

We’re a growing automotive collision repair network specialising in high-severity collision repairs, complex repairs, EV and mechanical work — partnering with major insurers across Australia.  but we work hard to maintain the supportive, people-first culture that makes Fortress what it is.

But what really sets us apart is our people and culture.

We’re building a workplace where people feel supported, valued and part of a team, while having opportunities to grow and develop within the business.

The opportunity

We’re looking for a Customer Service Officer to join our team and play a key role in supporting customers throughout the repair journey.

This is a fast-paced role where no two days are the same. You’ll be the first point of contact for customers, helping create a positive experience while supporting the wider workshop and production teams.

If you enjoy working with people, staying organised and being part of a team environment — we’d love to hear from you.

What you’ll be doing

• Providing exceptional customer service in person and over the phone

• Managing customer enquiries and repair updates

• Booking vehicles and coordinating appointments

• Supporting communication between customers, insurers and internal teams

• Assisting with administration and maintaining accurate records

• Supporting workshop operations and daily workflow

• Helping create a positive customer experience from start to finish

What we’re looking for

• Friendly, professional and customer-focused attitude

• Strong communication and organisational skills

• Ability to multitask in a fast-paced environment

• Team player who enjoys supporting others

• Positive attitude and willingness to learn

• Previous customer service or administration experience preferred

• Automotive industry experience highly regarded but not essential

Why join Fortress?

• Supportive and team-focused culture

• Real career growth opportunities

• Stable, full-time opportunity

• Ongoing support and development

• Modern systems and processes

• Be part of a growing repair network

• Long-term stability in a strong business

Our values

Serve | Own | Empower | Elevate

If you’re someone who enjoys helping people and wants to be part of a supportive, growing business — we’d love to hear from you.