We are building our team!

We have an exceptional opportunity for an Infield Service Technician to join our team at our Branch based in Thebarton, South Australia.

The Service Technician role is focused on repairs, training and delivering exceptional customer service. The Service Technician achieves this by conducting timely and quality repairs to Maytronics Australia products, both within the local Branch and infield meeting customer needs, as well as supporting our Dealer network and Pool Builders by providing relevant training on repairs and installs. The Service Technician uses their technical capabilities and customer-centric mindset to build and maintain positive rapport with all customers.

Qualifications, Skills & Experience:

Demonstrated technical skills and ability to be able to repair Robotic Cleaners, Ozone systems and Chlorinators
Electrical qualification desirable
Understanding of swimming pool water chemistry desirable
Swimming pool plumbing and maintenance skills and experience desirable
Customer service skills and experience mandatory
Forklift licence desirable, or the ability to obtain it.
Experience using various computer software programs mandatory, such as:

a) Salesforce or similar CRM platform

b) Priority or similar business system

c) Email/Outlook

d) Basic level with Excel, Word etc.

e) Microsoft Calendar

Duties:

Repairs

Repair Dolphin Robotic Cleaners, Ozone Swim Units, Chlorinators, Mineral Swim, Pool Pumps, Filters and other product categories that Maytronics release in the future.
Undertake service work both Internally at the branch and infield.
Installation of Mineral Swim / Ozone Swim systems when required.

Training

Training the Dealer network on DIY repairs in the Branch and at Store level.
Training Pool Builders on how to install Mineral Swim and Ozone Swim systems.

Providing Exceptional Customer Experience

Regular contact with Consumers and Trade Customers
Assisting in troubleshooting
Booking in repairs / service calls
Providing feedback regarding repairs
Building and maintaining positive relationships with customers
General customer service enquiries.

Other Duties:

Assisting in Warehouse duties and other duties as required by the Manager
Assisting with product recalls and updates
Assessing and reporting on seconds and quarantine stock
Assisting with marketing and trade shows
Setup and maintenance of training equipment in branch

We’ll provide you with all the training you need to get up and running. You will be supported daily by the Repair Centre Lead, alongside a national support team.

If you are technically minded and looking for a new challenge, and you want to work somewhere that has a great team spirit and culture, this is the opportunity for you.

What else?

Loyalty Bonus Scheme

Employee Assistance Program

Staff Discount

Did we mention a great culture?!

About Maytronics Australia

For over 40 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin brand. Maytronics Australia was established in 2011 and has grown significantly over that time period, now covering Australia Africa and Southern Asia. We are a company of driven and passionate people who individually, and as a collective, believe in our promise to deliver an exceptional customer experience.

Maytronics Values:

Innovation & Creativity
Personal Responsibility
Excellence
Customer Focus
Integrity & Fairness
Teamwork & Collaboration

Our continued success is a reflection of our amazing people, innovative strategy, and exceptional products. Join us and be a part of the story and create the future.

Apply now!