Robotics - Service Technician

Join KUKA Customer Service (CS) Team for a Robotic Service Technician role.

An exceptional opportunity awaits in the field of Robotics with KUKA Australia. We seek a passionate and talented candidate in Robotics to join our CS Team. The ideal candidate is customer-centric, results-oriented, and curious-mind; with a strong aptitude in mechanical, electrical, and software.

At KUKA, you'll be part of a dynamic and fast paced CS team. This is your opportunity to work hands-on with advanced technologies, solve real-world challenges, and make a direct impact on our customers’ success.

We’re looking for a motivated individual who is eager to learn, driven to grow, and excited to build their expertise in robotics. If you enjoy problem-solving, thrive in a technical environment, and take pride in delivering outstanding customer support—this role is for you.

In this role, you will be responsible for the installation, maintenance, troubleshooting, and optimization of KUKA robots to ensure maximum uptime and performance for our customers.

Turn your passion into a career. Join KUKA and shape the future of Automation 4.0.

Key Duties & Responsibilities

• Hotline Support: Provide first-level technical support and resolution to customers via case management in CRM in a timely manner. Manage customer expectations with prompt, concise, and accurate delivery of proactive service, information, and consultations, including handling escalations appropriately. Support key customers after hours as needed.

• Field Services: Plan and deliver field services at various customer sites, including attending breakdowns and performing planned maintenance across all states in Australia and New Zealand. Ensure strict compliance with WHS policies of both KUKA and customers.

• Spare Parts: Assist with internal parts handling, including receipt, dispatch, and regular inventory management of goods.

• Team Collaboration: Actively participate in regular team meetings, submit all internal reports in a timely manner, and familiarize yourself with various software platforms utilized in day-to-day tasks.

Position Requirements

• Diploma in Mechanical / Electrical / Mechatronic / Robotics or equivalent.

• Minimum 3 years working experience in industrial robotics/automation/field service.

• Hands-on experience with KUKA robots is desirable.

• Preferred Australian Citizen or Permanent Resident currently located in Melbourne.

• Mechanical aptitude and troubleshooting skills.

• Organized and attention to detail following maintenance checklist and procedures.

• Regular interstate travel and weekend works are required.

• Strong communication skills and customer-focused mindset

• Valid Australian driver’s license.

Benefits

• Personal development and training opportunities

• Competitive employee benefits

• Conducive working environment
  

About KUKA

KUKA Robotics Australia is part of the global KUKA Group, a leader in industrial automation and robotics. We support customers across manufacturing, logistics, and advanced automation with robots, software, and services.

How to Apply
Apply via SEEK with your resume and a short cover note explaining your approach to winning new business.