Mechanic Service Advisor

Experienced Mechanic / Service Advisor – Hills Motor Repairs

Location: Hills District, NSW

About Us

Hills Motor Repairs is a trusted, family-owned workshop based in the Hills District. We pride ourselves on delivering quality workmanship, honest advice, and exceptional customer service. With a loyal customer base and a friendly team environment, we are looking for an experienced and motivated mechanic to join our team.

About the Role

We are seeking a qualified and experienced Motor Mechanic who is confident not only in servicing, diagnosing, and repairing vehicles, but also in assisting with customer service and workshop administration. This is a full-time, hands-on role offering variety, responsibility, and the opportunity to work closely with both customers and our workshop team.

Key Responsibilities

• Carry out servicing, repairs, and diagnostics on a wide range of vehicles

• Identify and resolve mechanical issues efficiently and accurately

• Perform safety checks, inspections, and roadworthy assessments

• Prepare and send customer quotes and invoices

• Answer phone calls and respond to customer enquiries

• Greet customers and provide professional, friendly service

• Explain repairs, maintenance requirements, and recommendations to customers

• Schedule bookings and manage workshop workflow

• Use computer systems for job cards, invoicing, quoting, and customer records

• Maintain accurate records and documentation

• Ensure a clean, safe, and organised workshop environment

• Work collaboratively with team members to deliver outstanding service

About You

• Qualified Motor Mechanic (Certificate III in Light Vehicle Mechanical Technology or equivalent)

• Minimum 3 years' experience in a similar role (preferred)

• Strong diagnostic and problem-solving skills

• Excellent communication and customer service skills

• Confident using computers, workshop management software, and Microsoft Office applications

• Ability to prepare quotes, invoices, and customer correspondence

• Ability to work independently and as part of a team

• Current driver's licence

• Reliable, motivated, and takes pride in quality workmanship

What We Offer

• Competitive salary based on experience

• Full-time stable position with a growing workshop

• Supportive and friendly team environment

• Opportunity to work on a variety of vehicles

• A diverse role combining mechanical, customer service, and administrative responsibilities

• Long-term career opportunity in a well-regarded local business

How to Apply

If you are an experienced mechanic with strong customer service and administration skills, we'd love to hear from you. Please apply via SEEK with your resume and a brief cover letter.