Automotive Admin Manager

Join the Leaders in RV & Motorhome Repairs

At RNR Refinish we seeking an experienced Automotive Administration Manager to join our highly experienced, professional, and high-morale team.

This is a key leadership role for someone with exceptional customer service skills, strong automotive administration experience, and a thorough understanding of insurance repair processes. You will be responsible for overseeing office operations, customer communication, and administrative workflows while supporting a busy and growing repair facility.

To be successful in this role, experience within the automotive smash repair industry is essential, along with strong working knowledge of iBodyshop and external insurance estimating platforms.

About the Role

You will work alongside an experienced team and play a critical role in ensuring a seamless customer experience from initial enquiry through to vehicle handover.

Your responsibilities will include:

• Managing customer enquiries, bookings, phone calls, and emails with a strong customer-first approach

• Providing professional updates regarding repairs, timelines, approvals, and vehicle collection

• Liaising with insurers, assessors, suppliers, and customers

• Managing and overseeing office administration processes and workflows

• Supporting and leading an experienced office team to maintain high standards of service and efficiency

• Ensuring accuracy across job files, documentation, and customer communications

Essential Requirements

• Exceptional customer service and communication skills

• Previous experience within the automotive smash repair industry

• Advanced experience using iBodyshop

• Experience using insurance estimating and management systems such as Audanet, PNET, and Estimage ect.

• Strong organisational and administrative skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience leading or mentoring administrative staff

What We Offer

• Join an experienced and supportive team

• Professional and positive workplace culture

• Strong team morale and collaborative environment

• BBQ breakfast every Friday

• Early finish every Friday

Working Hours

Monday to Thursday: 8:00am – 4:00pm

Friday: 8:00am – 3:00pm

If you are an experienced automotive administration professional who thrives on delivering outstanding customer service and enjoys working within a knowledgeable and supportive team, we would love to hear from you.