Leading Hand – Indoor Plant Hire Team Leader

Purpose of the Role

The Leading Hand is responsible for supervising and working alongside our installation and events team to deliver exceptional client service. This is a very hands-on leadership role that ensures our installations and events are executed efficiently, safely, and to the highest standard, while supporting the development of team members and maintaining strong client relationships. This role is based in Annangrove.

Key Responsibilities

• Lead a team of installations and events team across commercial client sites.

• Oversee the completion of daily schedules, ensuring consistency, timeliness, and quality (Operations manager leads this, however Leading hand to be across).

• Mentor, train, and provide on-the-job support to team members, encouraging skill growth and accountability.

• Communicate directly with clients, managing service expectations and addressing any concerns or special requests.

• Complete administrative tasks such as run sheets.

• Ensure all work is carried out in accordance with WHS requirements and company standards.

• Liaise with the Operations Manager on resource planning, stock needs, and scheduling adjustments.

Skills and Experience Required

• This role would be ideal for someone coming from a landscaping background.

• Formal qualifications in Horticulture or related discipline (preferred).

• Minimum 5 years’ relevant experience in horticulture, landscaping, or indoor plant maintenance.

• Minimum 2 years in a leadership or supervisory role.

• Strong technical knowledge of plant care, pest/disease management, and site/environmental suitability.

• Excellent leadership and people management skills.

• High level of client service and professionalism in communication.

• Strong organisational and time management capabilities. Along with ability to multitask.

• Physically fit and capable of performing manual tasks, including ladder work and plant handling.

• Proficient with basic digital tools (email and excel).

• It is a demanding role in a fast-moving environment, where every day is different. The ideal candidate would need patience and good problem-solving skills.

• Valid Driver’s Licence (MR, Forklift, EWP licences advantageous or willingness to obtain).

• Police clearance or willingness to undergo a background check.

Rewards & Growth

• Above award remuneration. This is a task-based role not time based.

• Standard hours, plus frequent out-of-hours and weekend work are essential.

• Full onboarding and ongoing training support.

• A collaborative team culture with a strong reputation in the industry.