We’re Oknalux—a growing double-glazed window company built on strong values and a clear purpose. We believe in working smarter, leading consciously, and always doing what we say we will do. If you’re a proactive, people-smart Sales Consultant who thrives in a high-trust, high-accountability environment, we’d love to hear from you.

About the Role

The Customer Service Manager at Oknalux is responsible for overseeing the end-to-end customer experience—from initial enquiry through to post-installation follow-up. This role ensures all client interactions are handled professionally, efficiently, and in line with Oknalux’s standards, while supporting the sales and production teams to deliver a seamless customer journey.

What You’ll Be Doing

Act as the primary escalation point for customer enquiries, concerns, and complaints.
Ensure timely and professional communication via phone, email, and messaging platforms.
Monitor and maintain high standards of customer service across all touchpoints.
Support the team in delivering clear, informative, and non-pushy communication aligned with Oknalux’s sales approach.
Contribute to team success by sharing knowledge, ideas, and support
Continuously learn and grow your sales and leadership skills

We’re Looking for Someone Who:

Lives with intention and leads with values in and out of work
Thrives independently while lifting the team
Holds themselves accountable and delivers on promises
Is responsive, resourceful, and outcomes-focused
Communicates clearly and listens deeply
Seeks feedback, improves constantly, and enjoys learning
Brings care and attention to detail in every interaction

What We Offer

A purpose-driven workplace where culture is more than words
Opportunities to grow personally and professionally
A values-aligned team that celebrates wins, learns from challenges, and supports each other
A compensation structure that rewards contribution and impact

If you’re someone who doesn’t just want a job—but wants to make a difference—apply now with a resume and a short cover letter telling us how you align with our values. Show us how you lead yourself, serve others, and make an impact.