Security Monitoring Control Room Officer

About the role

Global Monitoring is seeking a Casual Security Monitoring Control Room Officer. In this role, you will be responsible for monitoring security systems and responding to alarm activations to ensure the safety and security of our clients' properties.

What you'll be doing

• Continuously monitor security cameras, alarms, and other security systems to detect potential threats or incidents

• Respond promptly to alarm activations and other security events, following established protocols to assess the situation and take appropriate action

• Communicate with clients, emergency services, and other relevant parties to coordinate an effective response to security incidents

• Maintain detailed records of security activities, incidents, and actions taken

• Assist with the maintenance and testing of security equipment to ensure it is functioning properly

• Provide excellent customer service and act as a first point of contact for clients with security concerns

What we're looking for

• Experience in a security monitoring or control room role, with a strong understanding of security systems and protocols

• Excellent communication and customer service skills, with the ability to remain calm and professional under pressure

• Attention to detail and the ability to quickly assess and respond to security situations

• Familiarity with relevant security industry regulations and standards

• A current security (1E) or the ability to obtain one (1E)

• Flexibility to work a variety of shifts, including nights, weekends, and public holidays

What we offer
At Global Monitoring, we are committed to providing a supportive and rewarding work environment for our employees. In this role, you can expect:

• Competitive casual rates of pay

• Opportunities for career development and advancement

• Access to ongoing training and professional development

• A collaborative and positive team culture