Security Control Room Operator

About the role

As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

We are seeking highly reliable, experienced and professional Security Control Room Operators to join the security operations team at one of Australia's leading universities, located in North Sydney.

This is a critical frontline role within a 24/7 control room environment, requiring individuals who are alert, adaptable, and capable of responding effectively to incidents and emergencies.

Location: North Sydney

Roster: 24/7 operation - must be flexible to workdays, nights, weekends, and public holidays if needed. Location is nearby to a train station.

In this role, you will:

• Monitor and review CCTV systems and site activity to ensure safety and compliance.
• Coordinate with security teams across multiple locations.
• Respond to BMS, System and Building Alarms.
• Respond to incidents and service requests in real-time.
• Maintain accurate logs and incident reports.
• Communicate with site supervisors, clients, and emergency services as needed.
• Ensure adherence to operational procedures and safety protocols.
• Support rostering, shift coverage, and workforce coordination.
• Maintain a safe and secure environment for students, staff, visitors, stakeholders and contractors.
• Operating access control systems
• Communicate with multiple clients across various States and Territories
• Remaining vigilant for safety, emergency security and integrity incidents or issues across multiple campuses.
• Supporting critical incident and emergency responses and assisting ACU and Security Operation teams with command, control, coordination and communication protocols
• Coordinate and communicate with on-ground personnel, ensuring clear and accurate information flow.

Qualifications & Requirements:

• Current NSW Security Licence (including monitoring subclass).
• Valid First Aid & CPR certification.
• Certificate III in Security Operations (or equivalent).
• Ability to pass relevant background and police checks.
• Previous experience in a control room or operations coordination role preferred.
• Strong communication and multitasking skills.
• Familiarity with CCTV, radio, and communication systems.
• Ability to remain calm under pressure and respond quickly to incidents.
• Intermediate level computer literacy and report writing skills.
• Intermediate level with Microsoft suite of products including outlook, word and excel.
• Availability to be available days, nights, weekends, and public holidays.
• An understanding of WH&S and the ability to identify & manage risks.

Why Join ACESGroup and ACU?

• Be part of a dynamic and supportive team
• Opportunities for career progression with ongoing training and support.
• Work with a company that values safety, performance, and people

About Us:

• For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
• We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel safeguard communities across commercial buildings, public precincts, aviation, education, parklands, technology hubs, and major sporting and entertainment venues.
• Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
• At ACESGroup, we don’t just offer jobs: we build long-term careers in a company redefining security in a digital world.

How to Apply

If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW!  You can also get in touch for a confidential chat with our Recruitment Team on (02) •••• •711 for a confidential discussion.

All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 40••••913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S
Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.