Clinic Manager

Clinic Manager

Shine Skin & Body | Richmond VIC

Full-Time | Attractive Salary Package ($40-$45 per hour) + Bonuses + Incentives

Lead an Award-Winning Advanced Skin Clinic

Are you an inspiring leader with exceptional people management skills and a passion for delivering outstanding client experiences?

Shine Skin & Body is seeking an experienced and motivated Clinic Manager to lead our award-winning advanced skin clinic in Richmond. This is a fantastic opportunity for a highly organised, people-focused professional to take ownership of a thriving clinic, lead a passionate team, and play a key role in driving business growth, team performance, and client satisfaction.

If you thrive in a leadership role, enjoy mentoring and developing others, and are passionate about creating a positive, high-performing culture, we would love to hear from you.

Why Join Shine Skin & Body?

Excellent Salary & Rewards:

• Attractive salary package based on experience ($40-$45 per hour).
• Uncapped performance bonuses and incentives.
• Recognition and rewards for achieving team and business goals.
• Premium remuneration for highly experienced leaders.

Work-Life Balance:

• Permanent Full-Time position.
• No Sundays or Mondays.
• Flexible and supportive rostering.
• Convenient Richmond location.

Career Growth & Development:

• Ongoing leadership, business and industry training.
• Personal mentorship from our Clinic Owner with over 28 years of industry experience.
• Fortnightly mentoring and weekly team development sessions.
• Opportunities to contribute to strategic business growth and future expansion.

About Shine Skin & Body

For over 13 years, Shine Skin & Body has specialised exclusively in advanced skin correction and skin health restoration.

We are renowned for delivering exceptional client outcomes through a combination of advanced technologies, evidence-based treatments, personalised treatment plans, and outstanding client care.

Our clinic has been recognised through numerous industry awards and finalist placements, including the ABIA Awards and Best in Skin Awards.

The Role

As Clinic Manager, you will be responsible for overseeing the day-to-day operations of the clinic while leading, inspiring and developing a high-performing team.

You will ensure exceptional client experiences, drive team success, maintain operational excellence, and contribute to the ongoing growth and profitability of the business.

Key Responsibilities

Leadership & Team Management:

• Lead, motivate and inspire a team of therapists to achieve individual and team goals.
• Foster a positive, professional and supportive workplace culture.
• Conduct regular team meetings, coaching sessions and performance reviews.
• Mentor and develop team members to maximise performance and career growth.
• Assist with recruitment, onboarding and staff retention initiatives.
• Manage team rosters and ensure appropriate clinic coverage.

Operations & Business Performance:

• Oversee the smooth day-to-day running of the clinic.
• Monitor and drive clinic KPIs, productivity and profitability.
• Manage operational systems, policies and procedures.
• Ensure the clinic consistently delivers exceptional service standards.
• Maintain compliance with health, safety and industry regulations.
• Manage stock control, ordering and inventory systems.

Client Experience & Relationship Management:

• Ensure every client receives a premium and personalised experience.
• Resolve client concerns professionally and effectively.
• Build strong client relationships and encourage long-term retention.
• Support the team in delivering exceptional consultation and treatment experiences.

Sales & Business Growth:

• Drive treatment, membership and retail performance.
• Monitor team conversion rates and client retention strategies.
• Identify opportunities to improve clinic performance and profitability.
• Support the implementation of marketing campaigns, promotions and business initiatives.

About You:

• Previous management experience within the beauty, skin or aesthetics.
• Beauty Therapy or Dermal Therapy qualifications.
• Proven ability to lead, coach and develop high-performing teams.
• Outstanding communication, interpersonal and relationship-building skills.
• Strong business acumen with the ability to drive results and achieve targets.
• Exceptional organisational and time-management skills.
• Professional presentation and a positive, solutions-focused attitude.
• Experience managing clinic operations, team performance and customer service standards.
• Experience within advanced skin, dermal or aesthetic clinics.
• Beauty Therapy or Dermal Therapy qualifications.
• Knowledge of advanced skin treatments and the aesthetics industry.

What We Offer:

• A leadership role within a respected and award-winning clinic.
• Ongoing professional and personal development opportunities.
• Supportive ownership and management team.
• Monthly team incentives and rewards.
• Product discounts and staff benefits.
• A positive, collaborative and growth-focused team culture.

If you are a motivated leader who is passionate about people, performance and creating exceptional client experiences, we would love to hear from you.

Click "Apply Now" and take the next exciting step in your leadership career with Shine Skin & Body. 

Please forward your resume and cover letter and apply for this job.

No overseas applicants. Only shortlisted candidates will be contacted.