Restoration Technician – Problem Solver

RESTORATION TECHNICIAN

This role isn’t for everyone.

If you’re looking for a job where someone tells you what to do all day, this probably isn’t

it.

At ReAssured Restoration, we’re looking for people who take ownership, solve

problems and take pride in doing things properly.

The people who do well here are usually the ones others rely on when things go wrong.

They stay calm under pressure, communicate well, and don’t wait to be told every next

step.

If that sounds like you, keep reading.

Who We Are

At ReAssured Restoration, we help bring certainty back when insured homes and

businesses experience the unexpected.

When a storm floods a home, a pipe bursts, fire damages a property, or mould begins to

spread, we’re the team that responds.

We don’t rebuild homes and we don’t renovate kitchens.

We attend when the damage occurs, assess the situation, help prevent further loss,

document conditions, and carry out specialised restoration work that helps the property

move towards recovery.

Our vision is simple:

To be the most trusted first-response restoration partner for insured homes.

We believe trust isn’t built through advertising.

It’s built through clear communication, professionalism, accountability and consistently

doing what we say we’ll do.

That’s the type of team we’re building.

What The Work Looks Like

One day you might be extracting water from a flooded home and setting up specialised

drying equipment.

The next, you could be monitoring moisture levels within walls and floors, assisting with

a mould remediation project, or helping recover a property affected by fire and smoke

damage.

Some days are physical.

Some days are technical.

Most days require both.

You'll be trusted to assess conditions, identify risks, document findings and

communicate clearly with people who are often dealing with unexpected and stressful

situations.

That's why professionalism matters.

What You Can Expect From Us

Most employers talk about what they expect from you.

Here’s what you can expect from us.

You’ll receive proper onboarding, structured training, ongoing support and clear

expectations.

You’ll work alongside experienced professionals who genuinely care about quality work

and helping each other improve.

You’ll have opportunities to develop technical skills, gain industry certifications and build

a long-term career within a growing industry.

We expect a lot from our people.

It’s only fair our people expect a lot from us.

What We Expect From You

We’re not looking for the finished product.

We’re looking for the right person.

Someone who turns up on time, communicates clearly, follows through on commitments

and takes responsibility for their work.

Someone who cares about quality, pays attention to detail and wants to continually

improve.

Experience in restoration, construction, trades, maintenance or cleaning can be

beneficial, but attitude matters far more than experience.

We can teach restoration.

We can’t teach attitude.

Who This Role Isn’t For

This role generally isn’t suited to people who need constant supervision, avoid

responsibility, cut corners or believe that “good enough” is good enough.

We’ve worked hard to build a strong culture based on accountability, teamwork and

professionalism.

We’re protective of it.

What You’ll Get In Return

You’ll join a business that is focused on building the most professional restoration team

on the Fraser Coast.

You’ll have access to ongoing development, clear career pathways and meaningful

work that genuinely makes a difference.

Many people discover restoration by accident.

The Test

To apply, we’d like you to send through your resume and answer one question.

A homeowner calls after heavy rain. Water has entered their home and parts of the floor

and walls are wet.

When you arrive on site, what are the first three things you would want to

understand before making any decisions, and why?

Keep your response to 250 words or less.

We’re not testing restoration knowledge.

We’re interested in how you think.

Applications that don’t answer this question won’t be considered.

Final Word

We’re not looking for someone who simply wants a job.

We’re looking for someone who wants to become part of a professional team known for

quality work, accountability and doing the right thing when it matters most.

If that sounds like you, we’d like to hear from you.

ReAssured Restoration

2/73 Booral Road, Urangan QLD 4655

rec••••••••@reassuredrestoration.com.au