Delivery & Service Coordinator – Cars24 (Villawood, NSW)

Excellent Base + Monthly Commissions | Career Growth in Australia’s #1 Online Car Dealership | Be part of an AutoTech business valued at $3.3B!

🚙 About Cars24

Cars24 is one of the world's leading AutoTech companies and Australia's largest online pre-loved car dealership. Backed by a $3.3B global unicorn, we're transforming how Australians buy cars, combining technology, world-class refurbishment, and a seamless online buying experience, including our industry-leading 30-day money-back guarantee.

Our Sydney operations are growing rapidly, and we're looking for an organised, customer-focused Delivery & Service Coordinator to own the final, most important part of the customer journey: getting refurbished vehicles handed over smoothly and leaving every customer delighted at pickup.

🚀The Role

As a Delivery & Service Coordinator, you'll own the on-site handover experience and act as the central link between our workshop, CX team, registration (rego) process, and the customer. You'll make sure every vehicle is fully prepared, quality-checked, and ready to go, then personally guide the customer through a smooth, professional pickup.

This is a hands-on, accountability-driven role for someone who can juggle fast-paced workshop coordination with genuine customer care. You'll close the loop on every delivery: tracking it through our systems, doing the final external quality check, sitting with the customer at handover, and capturing the photos and reviews that show off the Cars24 experience.

This role suits someone who thrives on ownership, follow-through, and creating a great final impression for every customer.

🔥 What You'll Be Doing

- Delivery & customer handover (the core of the role)

Own and coordinate on-site vehicle handovers and deliveries, ensuring each customer has a smooth, professional, on-time pickup experience
Sit with customers at handover to walk them through their vehicle, answer questions, and make them feel confident and excited about their purchase
Conduct final external quality checks (QC) on every vehicle before it goes out, confirming it meets Cars24 presentation and quality standards
Capture delivery photos and proactively collect customer reviews at the point of pickup
Keep HubSpot tickets accurate and up to date, marking handover and delivery stages as they progress so nothing slips through the cracks
Act as the central liaison between workshop, CX, rego, and the customer to ensure every handover runs without surprises

- Service & workshop coordination

Coordinate servicing and repairs for vehicles moving through our refurbishment centre
Open and manage job cards and workshop service records
Liaise with technicians and workshop leaders to track progress, priorities, and timelines
Schedule servicing to keep vehicles flowing efficiently through the refurbishment pipeline
Order parts and liaise with suppliers where required
Maintain accurate records across internal systems and job-management platforms

👀 What We’re Looking For

Previous experience in a delivery coordination, service advisor, vehicle handover, or automotive service coordination role
Genuinely customer-facing: confident, warm, and empathetic when sitting with customers at handover, with a natural talent for creating a great final impression
A sharp eye for detail and presentation, able to spot external quality issues during final QC before a vehicle reaches the customer
Strong follow-through: someone who takes ownership of a delivery from start to finish and closes the loop every time
Comfortable working across systems; experience with HubSpot or a similar CRM/ticketing tool (desirable)
Strong organisation and time-management skills in a busy workshop environment
Excellent communication and stakeholder coordination across multiple teams
Strong problem-solving ability and a proactive, can-do approach
Current Australian driver's licence
Full Australian working rights

🏎️ Why Join Cars24

Excellent base salary + performance bonus/commissions + tech stack provided (Apple products!)
Monthly phone allowance + annual wellness bonus
6 months' paid parental leave @ 80% salary + employee assistance program
Work in a new dealership facility with industry-leading equipment
Join a $3.3B global AutoTech company disrupting the automotive market
Supportive team culture with real career progression opportunities

🌟 Apply Now

If you're a proactive coordinator who takes ownership of every delivery, can guide customers through their handover with empathy and care, and want to play a pivotal role in a fast-scaling automotive business, we want to hear from you.

Apply today and help us deliver an unmatched car ownership experience at Cars24 Sydney.