Warranty Specialist

About Geely

• Geely is a global leader in smart electric vehicles and automotive innovation.

• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.

• With $100B+ assets and 140,000+ employees worldwide.

• A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer autonomous driving.

• Geely is rapidly expanding in Australia with an ambitious multi-year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse.

• Mission & Vision: A Sustainable Future, A Better World

• Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative

• Culture: Achiever, Problem-Solving, Benchmarking, Compliance

About the Role

We are seeking a detail-oriented and motivated Warranty Specialist to join our team within a leading automotive distributor organisation based in Sydney. This role is responsible for supporting the day-to-day warranty operations, ensuring efficient claim processing, accurate adjudication, and high-quality support to our dealer network.

This is an excellent opportunity for someone with solid hands-on experience in automotive warranty within a dealership or distributor environment who is looking to further develop their expertise in a professional and fast-paced setting.

Key Responsibilities

·                 Warranty Claim Assessment

o       Review, assess, and adjudicate warranty claims in accordance with manufacturer policies and guidelines

o       Process and validate claims, ensuring accuracy, completeness, and compliance

o       Identify discrepancies, errors, or potential goodwill considerations

·                 Pre-authorisation Requests (PAR) Assessment

o       Evaluate and approve or decline repair pre-authorisation requests within defined limits

o       Ensure all requests are supported by proper documentation and technical justification

o       Liaise with technical teams where necessary to support decision-making

·                 Dealer Support & Communication

o       Provide timely, professional, respectful and patient responses to dealer inquiries via email and phone

o       Offer clear and constructive guidance on warranty policy, claim submission, and repair eligibility

o       Interact with dealers in a service-orientated approach, considering customer satisfaction.

·                 Policy Compliance & Reporting

o       Ensure all warranty activities comply with manufacturer and distributor standards

o       Assist in identifying trends, recurring issues, or training opportunities within the dealer network

o       Support internal audits and reporting as required

About You

·            Minimum 3 years’ experience in automotive warranty within a dealership or distributor environment with strong understanding of warranty processes, policies, and claim adjudication (essential)

·            Strong understanding of automotive technology and diagnosis

·            Excellent communication skills with the ability to engage effectively with dealer partners

·            High attention to detail and strong analytical skills

·            Ability to prioritise tasks and manage workload in a fast-paced repetitive environment

Desirable Skills & Experience

·            Experience using Pentana Systems (advantageous but not essential)

·            Familiarity with OEM warranty systems and technical documentation

·            Exposure to audit processes or compliance-driven environments

·            Proficient in Microsoft Office (Excel, Outlook, etc.)

Office & Transport:

• Newly renovated modern office with electric adjustable sit-stand desks.

• Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby.