Home Automation Service Technician

About the role

As a Home Automation Service Technician at Talltech, you will be responsible for providing exceptional technical support and maintenance services to our residential and commercial clients. In this full-time role based in Fortitude Valley, Brisbane, Queensland, you will play a crucial part in ensuring our clients home automation systems are operating efficiently and effectively.

About the employer

Talltech is the largest award-winning Smart Home Automation & Security company on the Sunshine Coast & Brisbane, specialising in creating seamless living experiences using the most advanced and simple smart home technology on the market. Talltech's difference is building very strong, long-term relationships with our clients, often all becoming close friends with our fun and friendly team. We proudly are the only choice for many award-winning architects, designers & builders in South East Queensland, ensuring their project's smart home technology is in line with the calibre of the high-end luxury homes, often in the 10m plus value. We design, install and manage all of the home technology including lighting automation, multi-room audio visual, home cinemas, intelligent alarm & CCTV systems, access control, intercom systems, AC, fireplaces and spa & pool systems plus much more - into one, easy-to-use platform that can be monitored and controlled from anywhere in the world. Being recently awarded Smart Home of the Year, our exceptional team knows what it takes to deliver high-end luxury projects to the level of quality, attention to detail.

Position Overview:

We are looking for a technician to lead and support in installing and servicing equipment in luxury smart home devices and accessories on our projects. You'll be working closely with the team to achieve the clients brief and will be working on new builds and retro fits.

What you'll be doing

• Conduct regular maintenance and servicing of home automation systems, including wiring, programming, and troubleshooting

• Respond promptly to customer service requests and resolve technical issues in a timely manner

• Provide end-user training and support to help customers maximise the functionality of their home automation systems

• Installing and configuring home automation hardware and systems as directed by the sales or service team

• Maintain detailed records of all service visits and system adjustments

• Continuously expand your technical knowledge to stay up-to-date with the latest home automation technologies and industry trends

What we're looking for

• Proven experience as a home automation technician or similar role, with a strong understanding of electrical, programming, and networking principles

• Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues

• Strong customer service orientation and the ability to communicate technical information to non-technical clients

• Familiarity with a variety of home automation systems, including control interfaces, sensors, and smart devices

• Relevant technical certifications or qualifications in electrical, IT, or home automation

• A valid driver's licence and the ability to travel to client sites as needed

What we offer

At Talltech, we are committed to providing our employees with a supportive and rewarding work environment.

• Not just a job but a long-term career

• Potential to Travel (We have projects all over Australia)

• Flexibility to have your own ideas and implement them

• Regular performance reviews and incentives

• High-performance and fast-growing company

• Young, fun and energetic team culture with several social activities and events

• State-of-the-art office environment in an incredible location Noosa & Brisbane

• Work on some of the best houses in Australia

What you must have:

• General knowledge of networking & automation

• Great attitude and can adapt to change fast

• Well presented and clean installer

• Can do attitude and problem solver

About us

Talltech is a leading provider of home automation solutions, helping families and businesses in Noosa Heads, Brisbane and the surrounding region create smart, connected homes and workspaces. With a focus on cutting-edge technology and exceptional customer service, we have built a reputation for delivering innovative and reliable home automation systems. As a fast-growing company, we are committed to providing our employees with the support and resources they need to thrive and advance in their careers.

Apply now to become our next Home Automation Service Technician and join our talented team at Talltech Brisbane.