ITS Maintenance Technician (Training Provided)

Join One of Australia's Most Advanced Technology Maintenance Teams

Kapsch TrafficCom is a global leader in Intelligent Transportation Systems (ITS), delivering advanced tolling, traffic management and connected mobility solutions across Australia and around the world.

Our technology supports millions of motorists every day through some of Australia's largest and most advanced free-flow tolling networks.

We are seeking a Maintenance Technician to join our Auburn-based NSW team supporting roadside tolling infrastructure across Sydney.

This role is ideal for someone who enjoys a combination of hands-on field work, technical troubleshooting and emerging technologies.

While the role involves maintaining roadside equipment, this is not a traditional maintenance position focused solely on inspections and component replacement. Our team works at the intersection of field operations, IT systems, networking, cybersecurity and innovation, providing opportunities to develop skills across a broad range of technologies.

You will work with tolling systems, cameras, sensors, controllers, Windows and Linux platforms, networked devices and remote monitoring tools while contributing to technology improvements and innovation initiatives that help shape the future of our operations.

If you enjoy solving technical problems, learning new technologies and working in an environment where your ideas can make a genuine impact, we would like to hear from you.

The Role

This role combines onsite maintenance activities with advanced technical troubleshooting and operational support.

Approximately 2–3 days per week are typically spent attending roadside sites and toll gantries across Sydney, performing preventative and corrective maintenance activities. The remaining time is spent supporting system diagnostics, investigations, software and firmware maintenance, technical documentation and continuous improvement initiatives.

The role includes participation in a shared 24-hour on-call roster, typically for up to two weeks at a time, with additional earnings available through on-call allowances and overtime opportunities - Potential to earn up to an additional 10-15% on your base salary with on call and overtime rates available.

What You'll Be Doing

Field Maintenance & Support

• Perform preventative and corrective maintenance on roadside tolling infrastructure.

• Inspect, test, troubleshoot and repair tolling equipment.

• Perform component replacements and system restoration activities.

• Conduct site inspections and equipment condition assessments.

• Work safely at heights on toll gantries and roadside environments.

• Maintain tools, spare parts and workshop equipment.

Technical Operations

• Investigate equipment faults and system alarms.

• Perform remote diagnostics and fault finding.

• Support software, firmware and configuration updates.

• Troubleshoot Windows, Linux and network-connected devices.

• Assist with cybersecurity patching and system hardening activities.

• Maintain accurate maintenance records and technical documentation.

Innovation & Continuous Improvement

• Contribute ideas that improve safety, efficiency and system performance.

• Participate in technology improvement initiatives and trials.

• Support the adoption of new tools, automation and monitoring capabilities.

• Work alongside engineering and technical specialists on emerging technologies.

About You

You are a technically capable problem solver who enjoys working with both technology and hands-on field equipment. You are equally comfortable troubleshooting systems from a laptop as you are working safely on roadside infrastructure and toll gantries.

You take ownership of your work, have a strong safety mindset, and enjoy learning new technologies in a constantly evolving environment.

Essential

• Minimum 2 years' experience in a technical maintenance, field service, IT support or related role.

• Strong IT aptitude with experience in Windows environments, computer hardware and general networking concepts.

• Ability to diagnose and troubleshoot technical faults using a logical and methodical approach.

• Experience working with electronic, electromechanical or network-connected equipment.

• Strong commitment to safety, risk awareness and adherence to procedures.

• Ability to work safely at heights and within roadside environments.

• Strong documentation, communication and organisational skills.

• Self-motivated with the ability to work independently and manage assigned tasks through to completion.

• Ability to participate in a 24-hour on-call roster.

• Current Australian Driver's Licence.

Desirable

• Electrical Trade Qualification, Restricted Electrical Licence or Electrical Engineering qualification.

• Experience with Linux operating systems and command-line interfaces.

• Experience with CCTV, communications, industrial control systems or field-deployed technology.

• Knowledge of TCP/IP networking, switches, routers and remote access technologies.

• Exposure to cybersecurity, software updates, firmware upgrades or system administration.

• Experience working within critical infrastructure, transport, utilities or industrial environments.

Personal Attributes

• Strong safety-first mindset with a high level of risk awareness.

• Enjoys learning new technologies and applying them to solve operational and technical challenges.

• Curious and driven to learn new technologies and develop technical skills.

• Takes ownership and accountability for assigned work.

• Proactive, reliable and solution-focused.

• Comfortable balancing field work, technical troubleshooting and customer-facing activities.

• Enjoys contributing ideas and improvements that enhance safety, efficiency and system performance.

What's on offer:

• We'll Show You the Money - Competitive Salary + Super + Overtime Opportunities + Company Vehicle (during on call) + Phone + Uniform!

• Stability & Career Advancement – Opportunity to grow within our team or beyond with a great network & training opportunity

• Down To Earth Culture – Down to earth, honest & open management team

• Great Working Conditions – Flexibility, Supportive, dynamic & driven team

• Paid Birthday Leave

• 1 Day Paid Special Leave in December

• Access to EAP and Wellness Activities

• Online Learning and access to LinkedIn Learning

• Town Hall Meetings and other company-sponsored activities

• A Company committed to living its values and engagement with employees

You must have a right to work in Australia to apply for this role.

If this sounds as the next opportunity you are looking for, we would love to hear from you by clicking the 'APPLY NOW' button!

Applicants who have applied for this position within the last 6 months need not reapply.

Successful candidate is required to go through pre-employment checks like medical assessment, police check, driver's license check, demerits history and reference checks, on top of providing work rights document.