Drive Your Career Forward as Our Next Customer Service Advisor

Fuso Port Melbourne is seeking an organised and proactive Customer Service Advisor to join our team.

In this role, you will help keep the workshop running smoothly by coordinating service bookings, tracking job progress, maintaining accurate records, and liaising with technicians and internal teams. You’ll play a key role in ensuring schedules stay on track and information flows efficiently across the department.

This position is well suited to someone who enjoys administration, coordination, and working in a fast-paced, behind-the-scenes environment. While there is some customer interaction, the main focus is on organisation, communication with internal stakeholders, and supporting day-to-day service operations.

This is a full-time, permanent role (Monday to Friday, 8:00am–5:00pm), offering stability and the opportunity to build a career with a trusted leader in the transport industry.

What You'll Be Doing

Manage service bookings, job scheduling, and general administrative tasks accurately and efficiently
Work closely with technicians, workshop staff, and internal teams to coordinate repairs and service schedules
Maintain up-to-date job records and ensure all service activities are correctly logged in internal systems
Prepare and process service documentation, including job cards, quotations, invoices, and related paperwork (full training provided)
Manage competing priorities to ensure all jobs are tracked, progressed, and completed in a timely manner
Support clear communication between internal teams to ensure smooth workflow and accurate job information

What’s in it for You

Attractive pay package – We offer hourly rate plus superannuation and great bonus incentives.
Rewarding performance bonuses – Benefit from a generous staff support bonus that recognises your contribution.
Job security and stability – Permanent, full-time position (Monday to Friday, 8:00am–5:00pm).
Work with world-class brands – Gain hands-on experience with Mercedes-Benz and Fuso for unmatched global brand exposure.
Room to grow – Access clear career progression pathways across our 22 locations nationwide.
Exclusive employee perks – Enjoy discounts on insurance, finance, and vehicle leasing, plus free access to our Employee Assistance Program for personal and professional wellbeing.
A culture that cares – Be part of a supportive team built on safety, wellbeing, and long-term success.

About You

Strong administration and organisational skills with the ability to manage multiple priorities
Good communication and stakeholder coordination skills, with confidence working across internal teams
Ideally experience in a service or workshop environment coordinating between different departments or stakeholders
Confident using computer systems and maintaining accurate records and documentation
Able to work independently while contributing positively within a team environment

About Velocity Vehicle Group
Velocity Vehicle Group (VVG) has just celebrated 25 years in operation and is Daimler Trucks largest truck dealership group globally. Velocity Truck Centres Australia, part of VVG, are locally managed and are the largest dealership group of Daimler Trucks in Australia. We sell and service Mercedes-Benz, Freightliner and Fuso trucks right across the country. Our core values of Speed, Value and Trust are at the heart of everything we do. We employ over 1,000 people across 19 locations around Australia and continue to be a key player in the Australian transport industry.

Velocity Truck Centres is an equal opportunity employer that values diversity in the workplace.

Please note: Velocity Truck Centres Australia requires candidates to undergo pre-employment checks, which may include pre-employment medical assessments and drug and alcohol screening.