Field Service Technician

Are you an experienced and solutions-focused technician who enjoys working hands‑on with healthcare technology?

You thrive in dynamic environments, confidently troubleshooting issues onsite while maintaining service quality, safety standards, and a strong customer focus. You’re not just completing tasks—you’re contributing to reliable Nurse Call and Patient Engagement Systems (PES) that help hospitals and healthcare facilities operate smoothly every day.

As a Field Service Technician, you’ll perform installations, maintenance, and break‑fix work across healthcare environments, ensuring systems are operating correctly and customers feel supported.

You’ll capture configuration data, assist with asset audits, and collaborate with senior technicians and the Technical Assistance Centre to resolve more complex issues.

You’ll represent Hills with professionalism, technical capability, and a commitment to exceptional service.

This role is ideal for a motivated technician with solid field experience who enjoys independence, teamwork, and making a meaningful impact in healthcare technology.

Key Responsibilities

• Perform installations, break‑fix work, and support integration activities for Nurse Call and PES systems
• Conduct onsite troubleshooting and resolve standard to moderately complex technical issues
• Assist with asset audits and contribute to maintaining accurate CMDB and asset records
• Capture and document configuration data during onsite work
• Report OH\&S incidents, site hazards, and risks in line with company processes
• Provide evidence and support for OH\&S, SLA/MSA, and operational compliance requirements
• Contribute to continuous improvement and provide feedback to enhance field service delivery
• Support continuity testing and participate in project handovers where required
• Deliver high‑quality customer service that builds trust and strengthens relationships

 

Key Competencies

• Systems Installation & Support – Confident delivering field work aligned with SLAs and quality standards
• Incident Resolution – Able to diagnose and resolve routine to moderately complex issues, escalating when necessary
• Configuration & Asset Management – Accurate and detail‑focused when capturing onsite data
• Safety & Compliance – Demonstrates strong awareness of OH\&S and compliance requirements
• Collaboration – Works effectively with senior technicians, project teams, and the Technical Assistance Centre
• Customer Communication – Clear, professional, and able to build rapport with clients

 

Qualifications and Certifications

• Certificate or Diploma in Electrical/IT trades or equivalent experience
• Electrical License and/or Cabling License (mandatory)
• OH\&S Induction Card (White Card) and Working With Children Check (mandatory)
• ITIL Foundation certification (desirable but not required)

Please note: All employees must hold a clear and current police check.