Service Advisors - Full Time

Salary + Commission + Company Car
Rydalmere, Full Time, Automotive
Please Quote Reference Number 17275

• Work with leading brands; BYD, Mitsubishi, Honda & Skoda
• Attractive remuneration - UNCAPPED earning potential $$
• Exciting opportunities in Rydalmere

 

Thomson Automotive are on the hunt for motivated and customer-focused Service Advisors to join our dynamic team at one of the busiest and best-equipped multi-franchise dealerships in the region. If you're passionate about delivering top-notch service, thrive in a fast-paced environment, and want to work with great people and multiple leading vehicle brands - this is the opportunity for you!

Opportunities:

• Location: Rydalmere - Full Time (with commission and company car)
• Immediate starts available

Why join our team?:

• Big Dealership, Big Opportunities
• Work with a well-established, multi-franchise dealership - multiple brands, high volume, and room to grow
• Be part of a modern, high-performing service team in a professional, well-equipped environment
• Friendly, experienced team with managers who back your success
• Ongoing coaching and training to improve your skills and customer service impact
• Opportunities to upskill with OEM training, service advisor certifications, and career pathways into senior roles
• Cross-brand exposure - gain knowledge across multiple vehicle makes and service systems
• Work with top-tier software, systems, and processes to streamline your day
• In-house workshop control, technical support, and strong admin processes - so you can focus on the customer
• Join a reputable business with a steady flow of work, repeat customers, and franchise backing
• Internal promotions encouraged - multiple departments and roles under one roof

Responsibilities will include, but will not be limited to:

• Greet customers professionally and assist them with service bookings, drop-offs, and enquiries across multiple vehicle brands.
• Accurately identify service needs through customer communication, vehicle history, and basic diagnostics.
• Prepare repair orders (R.O.s) with detailed descriptions of customer concerns and required work.
• Liaise with technicians and workshop controllers to ensure smooth job flow and accurate job status updates.
• Keep customers updated throughout the day on job progress, approvals, and any changes.
• Check off completed jobs for accuracy, ensuring all work has been completed and vehicles are ready for handover.
• Manage follow-up calls and customer satisfaction surveys to maintain CSI (Customer Service Index) targets.
• Coordinate loan cars and transport where needed, ensuring smooth customer experience.
• Assist with end-of-day balancing, invoicing, and cash handling when required.
• Maintain knowledge of multiple franchise service schedules, recalls, and campaign requirements.
• Ensure compliance with dealership processes, WHS regulations, and manufacturer standards.
• Maintaining Customer CSI customer follow ups

We are looking for someone who:

• Has a passion for the industry and at least 2 years' experience as an Automotive Service Advisor.
• Holds a valid drivers licence.
• Has a mechanical background (preferred).
• Is customer-focused and genuinely enjoys helping people and solving problems.
• Communicates clearly and professionally, both over the phone and in writing.
• Brings a proactive, can-do attitude and shows initiative in daily tasks.
• Has strong organisation, time management and problem solving skills.
• Has excellent attention to detail and ensures all information is accurate and up to date.

If this sounds like an opportunity you don't want to miss, APPLY NOW and fill in the online application form.