Desktop Claims Assessor

Desktop Home Assessor

• Sunshine / Hybrid | Full-time
• Leading national insurer | Property claims focus
• Competitive salary + bonus + benefits

MAYDAY is proud to be partnering with a leading national insurance organisation experiencing strong growth across its property claims division. We’re looking for a Desktop Home Assessor to join a high-performing team responsible for assessing and managing home insurance claims end-to-end using virtual tools.

This is a great opportunity for someone with a building, estimating or trades background who wants to step into a corporate environment while still using their technical knowledge in a meaningful way.

About the Role

In this role, you’ll manage a portfolio of home insurance claims from lodgement through to settlement, using desktop assessment tools and expert reports to determine scope, cost and repair outcomes.

You’ll be responsible for:

• Conducting desktop assessments of property damage using virtual tools and supplier reports
• Determining cause of damage, policy coverage and appropriate repair methods
• Preparing accurate scopes of works and cost estimates
• Reviewing builder and supplier quotes to ensure value, accuracy and timeliness
• Managing end-to-end claims outcomes within agreed SLAs
• Delivering a strong customer experience during what is often a stressful time
• Working closely with builders, suppliers, repairers and internal claims teams

About You

You’ll bring a practical, hands-on understanding of building or construction and be comfortable working in a fast-paced claims environment.

You’ll have:

• Experience in building, estimating, construction, or insurance assessing (trade background highly regarded)
• Strong understanding of residential building practices and repair methods
• Ability to interpret scopes, quotes and technical reports
• Strong attention to detail and sound decision-making skills
• Excellent communication and stakeholder management ability
• A customer-first mindset with resilience and empathy

Why This Role?

• Step into a stable, growing national insurer with strong career pathways
• Hybrid working and modern desktop assessment tools
• Strong training and onboarding for non-insurance backgrounds
• Clear development pathway into senior assessing or technical claims roles
• Supportive, collaborative team culture

This is a great entry point into insurance for someone who knows how homes are built but wants to move away from site-based work. You’ll still use your technical expertise, just in a smarter, more flexible way.