Service Advisor

If you're the type of person who remembers a customer's name, follows up when you say you will, and genuinely enjoys helping people, we'd like to meet you.

Wayne Phillis Automotive is seeking an experienced Service Advisor to join our growing Lonsdale Service Department.

Representing Kia, Isuzu UTE, Geely and GAC, you'll be working with one of South Australia's most progressive automotive groups from our purpose-built service facility that is less than three years old.

This isn't a role where you're simply booking cars in and out.

We're looking for someone who understands that every customer interaction shapes how people feel about our business. Someone who can communicate clearly, build trust, solve problems and deliver an experience that keeps customers coming back.

What You'll Be Doing

You'll be the link between our customers and our workshop team, ensuring every service visit runs smoothly from arrival through to vehicle collection.

You'll be responsible for:

Managing customer bookings and repair orders
Keeping customers informed throughout the repair process
Explaining technical information in a simple and professional manner
Working closely with technicians and management
Identifying opportunities to improve the customer experience
Building long-term customer relationships
Helping drive customer satisfaction and retention

What We're Looking For

Previous Service Advisor experience within the automotive industry
Outstanding communication and people skills
Strong organisational abilities and attention to detail
Professional presentation
A positive, team-first attitude
Ability to thrive in a busy environment
Current driver's licence

Most importantly, we're looking for someone who genuinely enjoys dealing with people and takes pride in delivering exceptional customer service.

Why Join Wayne Phillis?

Modern service facility less than three years old
Monday to Friday role
Attractive salary package with performance incentives
Ongoing manufacturer training and development
Represent multiple growing automotive brands
Career progression opportunities
Supportive and experienced management team
Family-owned South Australian business with a strong reputation
Stable, long-term employment opportunity

We're proud of what we've built and excited about where we're heading.

If you're an experienced Service Advisor looking for your next challenge with a business that continues to invest in its people, facilities and future, we'd love to hear from you.

Apply now and become part of the Wayne Phillis Automotive team.