Service Advisor

About Us:

Adelaide City Automotive Group are one of Adelaide’s most diverse, family-owned dealership groups with over 40 years of dealership experience, we’re committed to providing our customers with top-tier vehicles and unparalleled support. Proudly supporting growing brands such as GWM, Renault, Jeep and Leapmotor, a large pre-owned vehicle department and a thriving service and parts centre, we are located just two minutes from the CBD and offer a flexible work schedule, great benefits, off street employee car parking with an excellent opportunity for career progression.

About the Role:

We are seeking a performance-driven, experienced customer full time Service Advisor to join our high-performing service department team, that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

Responsibilities will include:

• Greeting and serving customers for the service department.

• Advising customers on vehicle updates regarding repairs or servicing.

• Following manufacturer and dealership warranty policies effectively and efficiently.

• Coordinating daily service appointments.

• Meeting individual and team targets.

• Managing customer expectations.

• Ensuring customer satisfaction through excellent customer service.

• Preparing for next-day appointments.

• Booking customer vehicle services via email, phone, or face-to-face.

• Preparing Repair Orders and Job Sheets for workshop execution.

• Promptly invoicing customers.

• Effectively addressing customer concerns.

Specific skills required:

• Consistently creating a memorable customer experience.

• Explaining the value of vehicle services and repairs.

• Working cooperatively in a team environment.

• Genuine care for external and internal customers.

• Exceptional organisational skills with strong time management.

• Previous experience using EraPower, SuperService Triage (highly regarded).

• Supported dealership brand experience i.e. GWM, Renault etc (highly regarded).

• Ability to communicate with internal stakeholders.

• Current driver's license and police clearance are mandatory.

 

Essential criteria:

• A passion for the automotive industry and the brand.

• Ability to logically solve problems.

• Ability to thrive under pressure.

• Ability to Multitask

• Strong attention to detail and communication skills.

• High level of personal presentation.

• Strong computer skills.

• Commitment to achieving high levels of customer satisfaction.

This role offers:

• An attractive remuneration package will be negotiated with the successful applicant, based on qualifications, skills and previous experience, with the opportunity to maximise earning potential with a weekly retainer and commission structure.

• A friendly culture and supportive working environment.

• Extensive training and development opportunities.