Assessing Repair Quality Inspector

About HomeRepair
  
HomeRepair is a wholly owned subsidiary of Suncorp Group Ltd (Suncorp), a major general insurer in Australia and New Zealand. Our primary business is to provide residential repair and Make Safe services in Australia for insurance claims made by Suncorp’s home insurance customers. 
  
About the role
  
Reporting to the Assessing Team Leader – Technical Lead and Virtual Support you will be responsible for providing on-site and virtual quality, safety, rectification, and recovery assurance across Home Repair’s trade network. The role supports repair delivery, rectification, and recovery outcomes by conducting quality assessments and attending customer properties for dual assessments where required.
  
Responsibilities

• Conduct on-site and virtual quality and safety assessments
• Review workmanship and compliance against agreed scopes and standards
• Complete make-safe quality assessments
• Attend customer properties for dual assessments in rectification scenarios
• Provide oversight for repairs exceeding $50,000
• Ensure quality governance of roof replacements and complex repairs
• Support the Assessing space through either on site Assessing or Virtual Assessing to uplift event response through periods of high volume

  
Skills & experience

• Relevant trade qualifications or certifications (such as building, construction, or inspection credentials) essential
• Extensive experience in home repair, construction, or property assessment, with strong knowledge of quality assurance and compliance standards
• Capacity to manage high-value and high-risk repairs, maintaining strict governance and oversight
• Ability to support procurement, onboarding, and training of new trade partners, ensuring compliance with company standards
• Flexibility to respond to high-volume events and provide support across regional locations as needed
• Excellent communication and interpersonal skills to work effectively with customers, trade partners, and team members

  
  
Why work for HomeRepair?

• 20 weeks paid parental leave for the primary carer
• 1 x wellness day per year
• Flexible work hours
• Access to ongoing training and professional development
• Employee Assistance Program to support health and wellbeing
• Generous discount on Suncorp insurance

  
This role will be subject to a successful National Police Check. 
  
  
We are an equal opportunity employer committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and experiences. If you require any adjustments to the recruitment process to support your application, please let us know.